Shipping policy

NZ Access ("we" and "us") is the operator of (www.shop.nzaccess.co.nz) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability.Here at NZ Access we take pride in ensuring your order gets to you on time every time and trust that we use the most reliable methods to meet your delivery expectations. From time-to-time there may be insufficient stock available at our Distribution Centres or manufacture to fulfil your order. In this instance, we will phone or email you on the same working day to advise you what products are out of stock and fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item, process a refund or look at alternative options.

2. Freight Free Over $200

Orders shipped to a single delivery address within New Zealand over $200.00 NZD excluding GST are exempt from freight costs. Exclusions to this rule include Express Courier Services, Oversized 25kg plus, Drop Ship, Custom and Special-Order products.

3. Shipping Costs

Shipping costs for all orders are based on size and delivery location. Shipping costs are included as a single component with each order. Backorders or multiple shipments to the same delivery address per order will not incur additional shipping charges unless previously arranged with the customer. Orders with multiple shipping addresses will be treated as if they are individual orders and charged accordingly. Standard shipping rates outlined below excluding GST. *

Shipping Rates (Excl. GST)

*Exclusions include Express Courier Services, Oversized, Drop Ship, Custom and Special-Order products.

4. Delivery Timeframes

Standard estimated delivery timeframes are outlined below. Subject to third party freight companies and product availability. Orders are processed Mon-Fri, 4.30pm courier cut of timeframe, excluding public holidays and are usually dispatched within 24 hours of order placement.

Estimated Delivery Times

Please allow an extra 2-3 business days for rural areas.

5. Parcels Damaged In Transit

If you find a parcel has been damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service team. If the parcel has been delivered without you being present or an ‘Authority to Leave’ was in place, please contact customer service with next steps.

6. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refunds policy. Excludes Custom & Non-cancellation/returns items.

7. Customer Service

For all customer service enquiries, please email us at sales@nzaccess.co.nz or phone us on 0800 083 348.